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I will tell you that with a career in Graphic Design I need a product that is dependable. I made the mistake of having an HP Office Jet Printer and did the awful deed of having them talk me into using their ink jet program where their policy is screw the consumer.

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How it works Simply download the file above, and run the EXE. Today I called about the ink contract and mentioned to chech for my warrantry, and I found out that this guy Kiv told me that that HP are only required for a three 3 warranty included with my extended warranty. I moved the screen and the display came on and the off a couple of times. I downloaded PerformanceTest 7 64bit and ran it http: This has got to be one of the worst companies ever…not that they always were. There are plenty of Apple stores I can take a laptop and have it fixed on the spot without sending it FedEx. August 18, at 4:

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Also to remind you your agent is hard to understand, and not fit for customer satisfaction explanation. Just received my custom hp 17t laptop and upon unpacking unit heard loose part s rattles from inside unit.

Called customer service, agent had her own agenda and would not listen to what I had to say. After over one hour she gave me an address for a service center in my area. Hover, it was not a service center but now a gaming center.

Called tech support but they could not help and said I should possibly return unit and wait for a replacement to be made. Going overseas in one week, so a wait is not feasible.

This is my seventh phone call in one week. I bought my computer at Staples six months ago, I was told that my computer should be replaced, and was told that a box would be sent to me a week ago.

I never got it. I have spent a total of 7- 10 hours trying to get resolution. I have been disconnected repeatedly. I have been told by both the IT person and the staples manager that the computer should be replaced.

I can tell you now, that I will never buy another HP product again and have already told people about my experience. I am in a management position at a major university and have eliminated HP from our vendor list.

Please feel free to write to me at dralisonfreeman at gmail. Please feel free to write to me at alison. We own 4 HP laptops and are on our 3rd HP printer. Loyal customers due to the thought that you provided a solid product and stood behind your workmanship.

The left hinge is separating the casing of the keyboard portion of the computer. Countless reports online of the same thing happening to others. You created a product with a faulty part.

Your company should fix the part free of charge. You have lost a customer and any future positive reference for your products. Thank you for the frustration and complete dissatisfaction.

The unit has been disabled more than it has been operable. While HP support has attempted to be helpful by running remote diagnostics and hours of apologies for my inconvenience, there has been no resolve.

I was instructed to reinstall the OS and that was supposed to fix the issue but again, no dice. Finally, the unit was shipped back to HP for repair. This week, I received the unit back and here I am on the phone with HP. I called in with my case number and was quickly advised that I should call the repair department.

My computer repeatedly freezes in various applications and the only solution is to shut the computer down and restart it. This ridiculous for a brand new CPU to be performing at this level. I am utterly disgusted with the amount of time that has been invested in trying to fix this CPU.

Just send me a replacement unit and I will be happy!!! I have been on the phone with HP store for over an hour, been speaking with the Taliban, still waiting on my hard earn money.

I was on hold for nearly 2 hours that headquarters with Jamal, He was rude, then send me to a Leon, who seem nice, but we got nowhere. Within the past few years and in an effort to compete with other companies that produce the same products, HP has failed beyond reproach.

HP has no concern about the customer. They should utilize both companies if this is the case. Never a problem with UPS. Your story is truly unfortunate, for several important reasons. Some of the most valuable lessons I learned from IBM and they were great teachers had to do with providing outstanding service.

Their approach was that there are several good hardware and software manufacturers that customers can choose from. The single most important difference that would distinguish us from the competition was customer service.

Whatever it took, we did, and we never told a customer we could not satisfy a hardware or a software request. Companies such as HP and Dell appeal to a particular marketplace that does not think in terms of service after the sale.

Perhaps price is their overriding concern. I had purchased two HPs several years ago — one for a college-bound daughter, the other for my wife. None of them knows what they are doing. There is no logic, no thought flow, just an endless series of useless and unproductive activities.

These kinds of people would never survive working for a company like IBM. The mindset is totally different. Unfortunately, those of us who are left to depend on them must find creative, non-HP ways to get our computers repaired.

Like yourself, I will never have anything to do with HP again. Best of luck to you. After spending 2 hours of my day on the phone with foreigners, telling me that my warranty is out even though I just purchased the computer the day before, they finally decided to say that they will fix it for free.

Supposably they agreed to send me a box with a free shipping label. Today is the third day and still no box. Never bought something brand new and had so many problems with it. I will be reporting this to the BBB first thing Monday morning.

I am going threw a similar problem. Then they mailed it back to me without signature and UPS left it on my front door. I never received it. This was a company computer valuable information was in it.

HP customer service is a load of shit. I just bought a brand new laptop two weeks ago and it will not turn on. I will never buy a HP product again. We bought 40 HP scanjets and none of the buttons work with windows 7.

On hp website it says it is compatible with the G, but it is not. None of the HP techs can get any of the 40 scanners to work on a windows 7 machine. So we wanted them to replace them.

They replaced 6 of them and since October of we have had this issue and HP does not seem to want to make it right and replace the others that dont work with windows 7 even though their site says it will. That makes pretty crappy customer service!!!!

I have had the same problem. I was hired as an office manager in a new company. They told me that the PC has been hacked and it corrupted the printer. I told them that it was just connected to the internet service just a few hours ago.

The company got a new printer because we needed a fax machine. Everything was working fine but a few weeks later the printer stopped printing again. I called HP and they said the printer was corrupted and they would send me a refurbished one in place of the new one that was just purchased and in the mean time they would make this one run….

The company was having a hard time getting online with the internet server we had so we had to switch providers. I called HP and they said it was corrupted again and they could fix it for me. I disconnected the phone call and I started looking into the problem myself and I figured it out.

Very interesting scam I mean program. I have just been informed that paying into this program pays for pages used not the ink. I also found out that even though I have only used one quarter of the ink in a 12 mo.

You see I only print about 5 to 10 pages a month. Not worth paying into the program. I will be sure to inform my friends and family of this scam and I will never buy another HP product again.

I had an HP printer before this and it never worked right from day one. I was constantly on the phone with tech services. Cust service could only apologize which does me no good.

I am still stuck with this printer. My wife almost expired from a brain-stem aneurysm several months ago. That was followed by a stroke. She is bedbound and can only enjoy TV and her laptop.

No one had a clue. These have done nothing. As a neuroscientist at a medical school, I certainly will not be recommending HP to colleagues, students, acquaintances, friends, relatives or anyone else.

If they go into bankruptcy, it is due to mismanagement and no sense of sound business ethics. Had a HP laser jet that had mechanical problems in August called hp after several hours on the phone they said that it needed to be replaced and I needed to send them proof of when I brought the printer scanned and emailed the receipt two days And no contact so I called and was told so sorry but the warranty ran out 2 days prior to me callings do there was nothing they could do for me but they could sell me a new printer, no thank you.

I went to staples instead intending to buy a different brand but there happen to be a HP rep. In the store when I was looking at printers and he asked why I was looking at printers other than HP when I told him of my experience with customer support he said he was sorry and if I would reconsider HP he would try to make it up to me for the bad experience.

I did and he gave me a toner cartridge and a extended warranty for three years that was in September. In November when making copies with the auto sheet feeder one or two lines would be through the page but not if I single sheet on the glass.

Yes I cleaned everything just so you know I am a computer technician so I called hp on November 18th after going through all the gyrations including up dating the firm ware I was told that the printer would have to be replaced and was transferred to a hardware supervisor who took all my info but because their system was down for processing credit cards which was needed to assure returning of the defected printer they would call back as soon as the system was up.

Received all back the next day she placed the order and the replacement printer would arrive Dec 1st cause of the thanksgiving holiday and all, no problem since I was going on vacation and was not returning til Dec 15th anyway but someone would be here to receive it.

When I returned from vacation no printer. Ok stuff happens so he transferred me to a hardware supervisor. She sent me an email stating the above with her contact info etc upon receiving her email I replied to it with the situation wand a copy of the reciept and all the information to which I got no answer so the next day I replied again to the email.

Still no response, we closed for Xmas ok I deal with this after. Tuesday Dec 29th I followed the instructions in the email again by replying to it and still no response. January 4th having all her contact info I called, and got her voice mail the message stated that she would be in from 1 to 8 or so please leave a message and the best time to return your call and she would do so.

Today is the 8th of January and I have had no response. Now I have spent so much of my time that I could have brought 4 replacement printers and be ahead of the game: Went to Best Buy where I bought it and they said there was something wrong where it needed to go back to HP.

But because HP has the reputation for sending them back not fixed I should call HP first and have them authorize sending it back. I have clearly stated that the power adapter has gone faulty.

Mon, 28 Dec Monday, December 28, 1: You might be knowing that my HP Scanjet G is not working now due to a faulty power supply adapter. Sat, 26 Dec Good day and warm greetings…!!!

Please find the attached quote for your recent service event against the case id: This electronic mail message, contents and its attachments may contain confidential, proprietary or legally privileged information and is intended solely for the use of the individual or entity to whom it is actually intended.

If you have erroneously received this message, please permanently delete the e-mail message and please do not disseminate, distribute or copy this e-mail and you are requested to notify the sender.

Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for the contents and integrity of this mail or for any damage caused by the limitations of the e-mail transmission.

He asked me to hold for a few minutes to make sure the payment was made. Sure enough after about ten minutes he came back and said everything was fine and he would transfer me to someone who would respond in about three minutes.

Started the process again, While I usually get a notification that they are experiencing high call volume, I sometime either get shut off again after about twenty minutes or someone comes on so I can explain the case all over again.

The person says no problem, asks a few questions and says they can fix the problem, but hold on for a few minutes. They then come back and say that I need to be transferred, they make the transfer which rings a few times, and the phone goes dead.

I had serious doubts about ordering from HP but thought I would give it a try. I ordered a mere quantity of three X Color Laser Jet cartridges. I have spent 3 hours on the phone trying to straighten this out and it has now been 10 days since I ordered.

Based on my tracing, Fed-Ex never received the shipment; it had only created a label. It is now Dec 7 and they are telling me they are waiting for the return shipment to credit my card. I told them there is no return as nothing was shipped and they are still telling me it will take 6 to 7 days to get me a credit.

It appears there is no such thing at HP. During these painful attempts got at least 11 HP-ers on the line, 6 could not even transfer a phone internally to another dept. They deserve to fail, and quickly. Each replacement takes at least six months without a computer.

I own a HP printer and recently upgraded to Windows There is NO printer driver for this device. I have installed the drivers for the fax and scanner. There is NO driver for Windows 10 and the printer.

I will never do that! I have had nothing but trouble with this particular model. HP has sent me three refurbished replacements and I am still having issues. I have contacted the technical support department numerous of times.

Unfortunately, the calls are routed to India. I contacted the corporate office for assistance. The customer service representative and case manager were not able to assist me.

I bought a new laptop and after opening box was forced to sign away constitutional rights to use my own computer. HP demanded ability to record voice, take photos of me, enter and transfer files to others.

Basically, I lost control of my laptop, privacy and rights. Then they had the nerve to say I could not sue them. Congress will hear from me, especially in light of supreme court cases saying if you buy it, it is yours!

I see how much HP cares about Veterans its ok god bless you and your company! I will not be buying anything else from HP or their retail Best Buy! For some time I called and spoke with English speaking people who helped me immediately.

Then we went far far away. You canNOT believe the difference. Yesterday spoke with about 4 of your mumbai customer service reps. We had always had the contracts but our equipment is JUST 5 years old.

Now considered obsolete by HP. I would certainly appreciate an American answer to this. How can you get away with it. I understand there are thousands in this location in India….. I have to say, I have never had a bad experience with their printers until I purchased the Laserjet Mnw.

It has software issues. I purchased it in Oct and immediately contacted HP support. They ask, do you want a replacement? Not to mention, they say they will call and I am still waiting.

It is to the point where I have to record names, phone numbers, log emails, etc. There are case numbers but they either dont read them or they say they dont have the information….

The first time was at 6: I had purchased a multi-pack of ink and the yellow did not work. They did send me a replacement. I buy HP products because I was told by someone that HP brands are usually repairable, whereas other brands are mostly throwaway.

However, what about the ink carriages? If I run out of ink, as I have done twice, I like to have extra ink, just in case. Both times this has happened it was a m, and both on weekends, and the so called extra carriage did not work.

HP usually send me replacements but that does not happen until three days later, which does not help me for the next days work. The multi-pack from Costco and the single black carriages from Wal-Mart.

I am trying to register a newly purchased laptop and am finding a lot of trouble. I get a lot of warnings that my new computer has viruses. I find that hard to believe. Or, they said they could fix it for halve the price.

I finally got off line with these jokers. As today, January 6, , HP has not reimbursement the money!!! I am having the same issues as most of the complaints posted. Whatever happen to customer service being a number one priority to maintain satisfaction and company reputation.

I bought a brand new HP Envy desktop in September and on October 20, the motherboard was no good. And of course the warranty had expired exactly after one year in September Never will I purchase an HP product.

They were pleasant at first and sent me a box to send it out for repair and I did. We attempted to operate this computer but found that Windows 8 was very difficult for us to operate. We made several attempts without success.

At that point we gave up and put it away. We recently made another attempt and could not find our password. Now I have a totally useless computer. Also, is there anyway we can change Windows 8 to Windows 7?

This operating system is something we can work with. This is no doubt a waste of time but I purchased a new touch all in one to replace an old HP that has served me well for years.

Now I find that I cannot open some e-mails, etc. This ability to create charts, letters, etc. When I spoke with someone, I was told that I have to pay to get Word — it is no longer supplied by HP on every system. I can guarantee you as soon as I can find someone dumb enough to take this off my desk, I will have a new Apple replacing it.

I did not purchase the additional warrantee offered by Wal-Mart since HP offers a 1 yr. I have had to send laptop back to HP twice for repair since April of this year, pretty sad to have for only 5 months and already problems.

The agent took my, gave me a case. I was promised a manager would call and make things right with my pc……. Dissatisfied Customer On September 1, , I ordered and paid for a lap top for my daughter for college l. Ironically the day the lap top was due to ship I called again for a status update rolls by a supervisor their were no problems I could expect the shipping information.

In stead I receive an email saying sorry for the inconvenience but your date head changed to October 1. Really how does that help my daughter. I recognized her voice several times and each time she is either Katie or Kerri.

I was argued with and yelled at on the telephone. She specifically told me to go to Best Buy. I have never been so angry in my life! She also refused to let me speak with a supervisor.

I really am baffled as to how she is working in the customer service industry. I have worked in customer service for over a decade and have never witnessed someone yelling at a customer because they are asking a question.

I wish I had read some of these complaints before my purchase of this cheap laptop. My complaint sounds very similar and i cannot get any help. Such a big company and they cant help the little people who support their products.

I paid money in good faith to purchase your lousy product. I expect it to work correctly. Lets discuss what a great job Meg Whitman is doing so far. I will not be played by HP. After numerous and fruitless phone calls with the phone company, I was finally directed to the head of the warehouse.

Since that time, one year into ownership, the OS failed. Yesterday, I spent from approx 2pm until almost 10pm! Is it company policy to hang up or ignore a customers repeated request for a supervisor? Is it also company policy to hear a complaint and a name yet transfer the customer right back to the person they are wishing to report.

I have been through all the steps to try to fix the problem and I am sure it is a defective cartridge 60XL. There is no way to email HP and get a replacement cartridge. I had a problem a few years ago and ended up contacting the Board of Directors to get assistance.

I just want a replacement 60XL cartridge. Lost fax contact between laser-printer-fax machine and computer. I could print but not send faxes from HP Tool Box fax number contact list. I had to work on Monday, Susan called HP support to get it re connected.

She was on the telephone from The tech person in India was useless, wanted Susan to give her credit card number to finish connection. I was home when this happened and told her donot give number out until we can verify it is working.

I will never buy another HP product, customer service is terrible, cannot understand a word they are saying. Tried to call number for assistance-again HP not user friendly - computer generated operator trying to direct my calls over and over.

Frustrated I just hung up!! Tried to start all over myself with HP Laserjet M disc no luck at all after two hour of trying to download. Kept saying taking too long and would not connect. I now want to install the above printer to another older computer but I have no disk.

Where can I find another disk? Do you keep those in stock? Ditto on the worst customer service. And I used to work at HP! This is beyond ridiculous. I bought an HP laptop on Sept.

It took me a lot of time and frustration until I got an HP support case number on Jan. I am quoting their answer:. Our support agent will contact you shortly. Case number for the case created: No one contacted me since then.

When I replied to the above HP email It failed time and time again. I tried a number of times to call HP from abroad where I have been traveling. Each time I waited over 20 minutes listening to HP advertisement how good they are but no one answered.

Call center is routed out of India. There sales center is in the us only…that sould tell you something. HP you suck and may you go out of business really soon.

Whitman, I am writing to you regarding one of three Laptop computers I purchased from your company over the summer. I have been attempting to seek repairs for one of the laptops for the last several months to no avail.

I am taking this directly to you as this issue seems to be a serious flaw in customer support which should be immediatly addressed. I am unable to seek ANY service repair for a completly new laptop I have spoken repeatedly to customer service, a total of 6 telephone calls for over three and a half hours with customer support, long distance, with no resolution.

I have submitted the laptop to my local HP repair representive and have had the computer returned unfixed. The only solution offered by your customer support was, I mail the computer I purchased back to the country it was purchased in, to someone I may know, so they can send the computer through your prepaid box, you can send to them, to a repair center named in advance, so they may repair the already documented broken mother board, then return the computer to someone I know in the country the computer was purchased in, and they will in tern then mail the computer back to me in the country i currently am working in.

Logistically, this is a nightmare. Cost wise through shipping alone i will pay next to the cost of a new machine. This process will take 3 months in mail and delivery time, repair is still an unknown, and burdens many people.

This is an ineffective and utterly total waist of my time and yours, money loss for your company and your customers satisfaction has been destroyed. Now, let me point out this small detail, I was in schipol airport yesterday and purchased electronics at a store.

IF it were your computer, would you require me to find someone I know at the airport to return the computer to be fixed??? The logic your support is giving to me is crap that the computer I have has to be repaired in the country it was purchased in.

I bought HP because I know or at least assumed albeit incorrectly it seems I could get help world wide. I have taken the machine to an authorized repair workshop and they cannot fix it. If you have another facility that can fix it, thats great, but you can offer to send a shipping box to me where I am not to some country the computer originated in.

I have spent months trying to get help, only to have my time waisted, get hung up on, or not receive a return call. At this point we have been with out this NEW laptop for months and cannot receive any support or help from your company.

I want to offer your organization one last oppertunity to make this issue correct. I tried to explain to the customer rep. You are welcome to keep this damaged machine. I am afraid at this point to even attempt to seek repair help on the second of the three machines purchased as this one also has issues affecting functionality, albeit not as critical as the computer in question which is completly dead, but still, its two machines out of three.

First things first lets replace the documted broken MB with a new laptop please. I await your prompt response and a streamlined, effective and customer satisifaction oreintated solution to this situation without further delay.

When the technical supervisor submitted the order, I asked him how I can extend the warranty on the new printer. He stated I would go to the following website, where I could order an extended warranty: I inquired about the extended warranty and provided the background information, including the order for the replacement printer BDTD GraceP conducted research into the matter, stated the prices and provided links to where I could purchase the extended warranty.

When I went to order the warranty, my customer account would not come up as my email address did not show as valid. The sales rep and his supervisor stated I would have to go through Technical Support for a warranty extension.

I stated that it was Technical Support that had me go to the shopping website, which led me to them. I feel like I am getting the runaround from HP personnel on two different continents—please advise or provide information.

My wife received the printer this morning and when she set it up and attempted to put it into operation, she kept receiving carriage jammed errors. She stated she followed the troubleshooting measures as best she could, and as of this writing, has spent a little more than one hour on the phone with Technical Support attempting to get this printer to work.

I had to call HP and go through the process of getting through to the Technical Supervisor. Granted that call resulted in success, as he initiated the process to send out the replacement printer—it was just more time that is very precious to me.

Needless to say, my wife and I are not real pleased with Hewlett Packard right now. In fact, you might say, that we are livid at Hewlett Packard at the moment. It would extremely nice, if Hewlett Packard would: Help my wife put this newly received printer into operation, and B.

Provide some correct information to either my wife or I as to how we can extend the warranty on this newly received, refurbished printer, and C. Figure some way or gesture that might make believe that your firm practices what your leadership surely preaches to the rank and file concerning customer service: I wanted to email the above narrative to HP via the online website—as the submission form limited my input to characters, I called the sales support customer service contact number—explained the situation in detail to a rep named Brandi SP.

She stated to call and ask to speak with a case manager, who will be able to help me. At that number the representative gave me yet another number to call to reach a case manager: When I called that number I received the same runaround, from a rep named Thomas—he asked me several questions, and wanted to put me through to a supervisor.

I explained in no uncertain terms, that I have already spoke with a Technical Support Supervisor and need to speak with a Case Manager—as described by Brandi. Thomas asked me for the background on this issue.

He stated that I would have to wait until the current warranty expired before I could order a new warranty. Thomas then wanted to know if the carriage jam had been cleared. He put me on hold, and about 5 minutes later his supervisor, a man named Nick came on the line.

Nick wanted to hear the entire story, stating he needed to hear it from. By now I was livid—I started to provide the data, and demanded to know why Thomas had not taken any notes to put into the case record so I would not have describe this entire ordeal—for about the third time in last hour and a half.

I explained that since one Technical Supervisor did not call my wife back at the agreed date and time, that I had absolutely no confidence that I would be receiving a call from anyone at Hewlett Packard.

My name is Grace. Do not worry, I will check this for you. But before anything else, I would like to wish you a fine and lovely Thursday. As always, you get free next day shipping to your door on all original HP supplies! You may check this URL to sign up: Please bear with me.

Here are the details below: Here is the page: Please do make your purchase before April 19, for the coupon code to be valid. Their hours of operation are between: The transcript will be sent to your email address that you used at the beginning of the chat session.

You can use this as your guide. I would be pleased to help. I want a case manager to contact me asap XXXX Your customer support has failed to resolve a simple problem. Was promise service today. Poor service case no is.

I bought a Pavilion TouchSmart 23 computer Sept. They tried to sell me protection, they constantly lied by telling me there was nothing wrong with the computer. They told me to restore to Factory Setting, but do not install Windows 8.

I have had to email them several times between Feb. Their idea of soon is non-existent. I believe that I have a useless computer and it should be considered under our Lemon Law. I either want a new computer, or full reimbursement.

After a tech assist, Got a phone offer a 3 yr care pack warranty. I b ought it. Issues continued and called tech support, nothing was done and I said forget it, and used it as it was Finaly called tech, they could not find prior notes adn told me the whole tech support process needed to be done over again….

I said no, no more. It was escalated to a case mgr authorizing replacement unit. I was to be phoned at 9am next morning or following morning. Bot mornings passed an I was late to work. I called HP finally got the right dept.

Now I have a case mgr who knows nothing about that and if did not like the 5 day delivery then I was to keep the printer i was using an deal with it!!!!!!!!!!!!!! HP, should only know where they stick their care packs, managerial attitudes and mis - information.

So, to replace the black for the first time, I had to buy black and 3 colors.. They may put in print that customer service is a priority but their actions indicate otherwise.

Now, I have to wait 5 business days to get a replacement printer. On Dec 4, , I purchased a dv6t Select ed laptop from you hp website. I call for tech support.

The issue was not able to be resolved. Tech support kindly called back when my son was home. The issue was not resolved and tech support recommended sending laptop in for fan replacement. I was transferred to a supervisor because the 3 yr pickup and return warranty could not be verified.

This was the case with the first call I made. This took 69 mins. The only issue I have is the 3yr warrant I purchased. I have the email I was sent of this purchase and bank statement showing where I was charged for this purchased.

However, no one can located this purchase in you computer files. Now reason would dictate that your computer files are not my responsibility to maintain or insure its accuracy. I was charged for this warranty as indicated by the above mention order number and my bank records.

I seen two reasonably alternatives. Refund my money for a produce that you are not going to honor. I will take the second alternative as a buyer beware scenario and shame on me.

I am interested in applying for a free laptop for my college education. If you do offer a give away, Please forward the site information. I am dissatisfied wit HP, the customer service is awful, and the tech support is the same.

My laptop had a virus, and I called HP. They remoted into my computer. Several times we were disconnected, and had to keep calling back. Instead they withdrew I called the company and was giving several people to call.

Each extension was incorrect. How would you rate your experience with Hewlett-Packard? Not one call of several returned from HP exec office. I have been on the phone with HP for 3 hours so far, how many more are to come, or do I throw my hands up and return everything, mark it as a lesson learned Reply.

The London Drugs sales man was able to convince to buy an HP lap top because as he said to me, HP is the company to offer me the best worldwide service. At the moment, she is stuck at home waiting for an answer. Other than demanding an immediate response, I will contact my lawyer and find out if I can take any action against HP Greece and also let my business associates know about my problem with HP Greece.

C Ocean Pro Costas Economopoulos e mail: Sincerely, Albert Manager HP. All they care about is keeping people money and makeing you pay more money and i want be buying a other hp computer all the people that work at hp are so rude and i give hp a 0 for the city service that you get when you called customer service Reply.

All they care about is keeping people money and makeing you pay more money and i want be buying a other hp computer all the people that work at hp are so rude Reply. I can forward all emails associated with the support tickets if there were any.

One tech person named Raj was excellent and I believe he was in quality control. In summary, I do not feel that I can trust this laptop computer any longer. Sincerely, Sandy Morris Reply. With highly unreliable products, just stop selling laptops altogether!

I am going to the news facebook. I agree with analysts — HP is too big and as a result cant achieve customers satisfaction. To process this Discount he said he would require my Invoice Copy… I sent the Invoice copy on the 3rd instant…till date no reply… May I have frank answers to the following… 1.

Thank you for your time in this matter, Georgia Kubat Reply. HP This is my seventh phone call in one week. HP has officially lost one of its faithful customers. The funniest kind of quote!

Really disappointed with you guys. An early response would be appreciated. Please enter a valid US zip code. Please add the address to your address book. Make sure you include the unit and box numbers if assigned.

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There was a problem filtering reviews right now. Please try again later. Intel Core i7 Style: Laptop Only Verified Purchase. I purchased this laptop from Amazon for a great price black Friday week, and so far as I have set things up I'm very happy.

The computer has everything our family needs for our home office and entertainment needs. The other reviewers are right about the extra programs that come with the laptop from Dell. These programs were bogging things down a bit and slowing down the startup process, so just take the time to uninstall those things and you will be fine.

Last night as I was setting things up and adding my standard programs and preferred settings I had multiple programs and tasks going on at the same time, and the processor and RAM smoothly carried the load.

Comment 28 people found this helpful. Was this review helpful to you? Full of Dell bloat. Can kill game performance in single digits, and you won't know why.

Missing features from desktop equivalents please complain to dell, they manage allowed features. Dual GFX sucks, game support is limited. Questionable which GPU runs games when not dual, integrated is actually more powerful.

Dell limits ram sharing for integrated to mb because they're F-ing idiots. Drivers can randomly "forget" a game is running and downclock GPU to desktop speeds, overheating will do this too. Single digit FPS Update drivers to fix most issues.

Update Laptop Bios after purchase to fix some issues. Laptop screen is EDP. Technically EDP support Freesync, but drivers do not. Could be licensing issue. CPU architecture is wonky, but manageable. Park Control helps too, but be careful.

Disabling powersaving features is only for people with technical experience, as it will not save power unplugged if you do it wrong. Windows 10 is spyware WinAero Tweaker: Fixes UI crap Classic Shell: No more Metro Start menu Multicommander: Even desktop builds have trouble offering something this good for the money.

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Find helpful customer reviews and review ratings for CCleaner Professional System Optimization Tool Unlimited Home Use at ccleanerorxp520epsonprinter. blogspot. com. Crossing Borders with Laptops and PDAs. Last month a US court ruled that border agents can search your laptop, or any other electronic device, when you're entering.





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During the actual travel, in the courier mode, the keyfile is deleted by means of SysInternals' utils. Another funny trick is to have in TrueCrypt terminology an outer volume protected by some password.

Then have a hidden volume encrypted by this very same password plus a keyfile Don't you see it mounts a volume full of innocent data? I agree with Carlo Graziani; the only way that that Palo Alto device could work would be to launch a man-in-the-middle attack.

So by "decrypt" they actually mean "phish" or "socially engineer" though I'm bending those terms a bit. I summed this up pretty well in a slashdot comment aimed at dispelling the idea of TOR's usefulness w.

New and upcoming browsers will be better at fighting SSL forgeries, but we still have a lot of ground to cover. In your article, you advise people to encrypt their data, and place it on a portable US key.

You stated, " If someone does discover it, you can try saying: So essentially, what you are advising here, is that people lie to a US customs agent. This is a felony. Title 18, United States Code, Section makes it a crime to: Bruce - you should not be advising people to do this.

You have the right to remain silent, but you do not have the right to lie. The best thing you can do, is to not have any data on you encrypted or not encrypted, that way, you cannot be put into a situation where you have to lie.

I'm not going to take the time to read 61 comments, so if this a duplicate, please feel free to delete. I use all the following to scrub my laptop, every day, at the end of every single browsing session.

Followup with Unlocker to free those pesky items Microsoft does not want you to erase; Index. Yup, that's the distressing thing indeed, having once been the subject of extreme government scrutiny myself.

I do some chemistry for a hobby, am rich, and therefore must have been cooking meth! Even though I was making serious bucks consulting, far more than I ever could have through that illegal path. Legal seemed less hassle, and hang out with a superior crowd as well.

And the problems are more fun too. I am upset at these developments. And, with some expensive legal experience they don't pay for your lawyer if found innocent, you know, or, as in my case, they simply changed their minds and dropped the whole thing I'd say that virtually all of the above approaches utterly miss the point.

The mere presence of encrypted data perhaps just "encrypted" by being in some Linux format, rather than windows is itself evidence of criminality in their minds. I found firsthand just how ignorant they can be, and I didn't like it one bit -- nor did my also completely innocent employees who got pushed into the mud face down and handcuffed.

I did turn it into some consulting income, so a few of them are a little less ignorant now, but I doubt it had much overall effect. The government is BIG. And, had they even done minimal homework, they'd have found I used to work for "an agency of the government" myself and held one of the highest security clearances possible -- I'm one of the good guys!

They of course did do this homework later when forced to by my legal team, and did apologize after a year's worth of legal threats hanging over my head, and all the hassles of multiple court appearances, evidently just to harass me and waste my time -- the ridiculous case never went to actual judgment.

Which in turn cost me many billable hours of consulting time. So in effect, I paid double lawyers fees. They apparently equate ability to do something with the intent to do the worst possible thing with that ability, and it sells well in court.

It just wasn't the case here, but I paid a high price anyway. Now, who is to say that once they have your stuff, they can't just put whatever they want to on it maybe even by accident, they're not real competent and convict you for that if they want to for some reason?

They allow ridiculous evidence chains in court still, with auditing that is a joke, and with audio edit tools I wrote myself, I could make anyone say anything in their own words so well God himself couldn't tell it wasn't real -- and I've seen the FBI's forensic labs, I fixed their DEC computers in the '70s -- they stink, even for the time, and at least at the time had no one to dust off the voiceprint machines, let alone know how to use them.

I suspect video can be done in the same way, just a little more computing needed. And DNA, don't make me laugh. Where are we heading? Seems the real terrorism and security threats to every individual I know are not from outside, but from our own officials.

We've somehow let the fox be the guard for the henhouse. And if you think it isn't terror to have guys in black camo bust through the door and point machine guns at you, manhandle you, refuse to ID themselves, and charge you with a bunch of fake felonies -- I'd suggest the experience as a real eye opener.

Just don't make any sudden moves when it happens to you -- those guns were loaded, and they were acting like THEY were on meth. So, who do I vote for to get rid of this junk? Both parties seem to like the increased power this security theater conveys on them, so what choice do I have?

Here's a soapbox, the ballot box doesn't work -- by design -- where's that other box? And it wouldn't be any use anyway. Never thought I'd ever have to say that in my lifetime. And probably shouldn't use my right name, but heck, there's something to standing up to be counted.

Honor is the only thing worth having at the end of the day. If you have not looked at the encrypted bytes, then you are not lying if you were to use the Bruce-suggested "I don't know what's on there. If you want to be super-accurate in your statements, you could actually run a wipe utility against the drive.

Re the Palo Alto networks thing--could they have access to a "friendly" i. So any SSL cert that comes past, they can simply fake their own version, with the exact same identification info but their own private key, before passing it on to your browser, which will happily accept it.

Can't you get busted for exporting U. For example, carrying algorithms on a laptop out of the U. I'm not asking about the data, just the algorithms. Would that be an immediate felony unless you decided to cooperate?

How about installing a computer game with large image archives, and renaming your encrypted files to look similar to the resource archives of the game. Without extensive analysis nobody will know the difference, and they won't look suspicious.

You can't be expected to be able to open the archive because it is proprietrary. Alternatively you could encrypt two documents into the same file, with two differing passwords.

One innocuous, one sensitive. When asked for your password you give the appropriate one. If asked about the large size explain it away as random padding. Let's turn this situation upside down.

Upload your laptop with most grousiest porn you can think of, still leagal, and let your self to be searched. First rule of citizenship is to always lie to the authorities. They are the enemy of the citizens and you should always lie to the enemy.

Yea, that is exactly the doctrine Bush and his junta are living and ruling by, but since they are "the ruling class" their first rule is to always lie to citizens. The doctrine can be described as straussism. The comments here made me very curious, so I checked out Palo Alto Networks' site.

Quoting from page 5 of http: The SSL decryption engine responds to the client as if it was the server and initiates a connection to the server as if it were the client.

In responding to the client, an SSL certificate is dynamically created to match the destination server. This certificate will be signed by a root certificate on the forward proxy. So, I see no trace of mystery or snake oil: Which is consistent with how this product is marketed, i.

First off why oh why in this day and age are people wandering around with sensitive data on items that "crack heads" think will by them there next pipe refill? Accept the fact your worst enemy will have it stolen from you for a small price.

Secondly why oh why do people insist on using an OS from MS for doing anything sensitive on? Accept the fact that all MS OSs spray confidential information like a fine mist all over your hard disk as will most other OSs and that MS give the tools to find it to their favourd friends.

Thirdly why oh why do you need to carry sensitive information with you? Accept the fact that if it's on you then not only can it be taken from you then it will be for the right price.

Forthly why oh why do people travel to meet other people? Accept the fact that apart from tradition it's usually a very great waste of your and their time and money.

If you realy must wear large carbon boots and stamp your way to the four corners of the earth and have an absolute imperative need to have sensitive data with you when you meet folks then ask yourself what the real cost of losing it and potentialy you freedom as well is to you?

Then ask what the cost is of not having sensitive data or laptops etc with you when you are actually traveling as oposed to being at the destination? As noted above it is not difficult to design a CD or DVD with the appropriate tools to either set up any PC or laptop with "your environment" on it but no sensitive data on it or as a diskless client.

Further buying, renting or borowing a laptop or PC is not that difficult in most parts of the world the majority are likley to travel on business to. Also you have no need to actually carry the CD or DVD you can just leave an iso up on the web and blow it on to media when you arive Finaly as for the "key file" required for access to a VPN or other secured network.

Is it to hard to encrypt the file with two one time pads? You send one pad to the person you are going to see via Fedex or SnailMail or EMail, the other gets posted to some user group or other random place on the internet a throw away WebMail account for instance.

The "Key file" only gets encrypted and sent to you by one of your colleages after you arive at a known location and have told proved to them you are safe and secure. When you walk through the "black glove and torch" post at the arival airport etc you are clean no PC, laptop or USB key or anything else.

The only thing they can do is "rubber hose" you but that is a waste of time as your work colleague has not made the "key file" encrypted it or sent it to you. If you are realy paranoid you can use a chosen phrase to your work colleague where if you use the wrong word or don't say it then they encrypt up a bogus key file that gets access only to a dummy account.

Also if you are realy paranoid you could have two or more OTP files tucked away on the internet. One gives you the real account the other gives you a bogus account. The simple fact is that with a little thought you can easily bypass this sort of idiotic boarder security with little or no difficulty.

But my main point is still why bother puting yourself at risk in the first place. Stay at home and be more productive oh and make it a marketing pluss point as you will be in vogue by being nice to the planet as "green is this years black" ;.

I think you were accosted at customs and scanned for child porn one time, probably because you resemble Pete Townsend. It doesnt happen anywhere near as seriously as you say, and its never happened to me either, even though I look like a terrorist.

Canadian customs has never hassled me as I returned home from vacation, or whatever. I don't travel much maybe once a year so I'm not a statistically significant case.

I did stop travelling to the U. It has been interesting and annoying to watch the U. I once wanted to work in your country, but I have no interest in setting foot in the U. Not until you get some regime change and repeal some of the more grotesque laws that have been passed there in the past 8 years.

Am I missing something here or does this American policy look more and more like the Nazi stuff? Do you still remember when the US fought against these bastards? Yeah, I know, times change, people change Anyway, the way I see it, there's only one good thing that will eventually come out of this: That's the funny part of this story, I mean, as encryption mechs like TrueCrypt start to be used, security will actually get better.

At least in the long run Great advice, whether it is all "legal" or not. When confronted with bad law, you sometimes have to resort to a brand of "civil disobedience. It is rather unfortunate that the government has put itself above the individuals that actually power this country.

When I really look at the facts, I don't find these new privacy invasions to truly be about protecting society. I see them to be primarily about protecting the government.

Personally, I'd rather live with the specter of terrorism than a never-ending erosion of our rights and liberties. How many people cross the border per day - if we esitmate a conservative number of and everyone of them brings a laptop and then everyone of them refuses to disclose the password, how long before the Border Patrol sounds like something from a bad film goes into meltdown?

This can be done for outbound proxies of an organisation quite easily. Using a domain integrated root cert added to all images as part of the domain config the appliance requests the site cert in real time.

It then shows as valid to the end user, although the chain goes down to the corp root rather than verisign etc. How dare you try to hide information from the caring government you elected.

It's for the children. Right before i traveled to the UK a few weeks ago i read about customs checking laptop data. And i came up with a simple plan for hiding my data, i took all my docs and pics and put them on my mp3 player.

Buried them deep in a folder containing beatles albums. The agent scrolled through a few folders in looking at what i had on there and then gave me it back without copying any data. Unless the country in question is on the list of countries that support terrorism, you don't have to worry about violating ITAR by taking encryption software across a border.

In my opinion, the only way we'll ever see Microsoft "come clean" is if the DOJ ever gets some real balls and decides to go after it with a real punishment for its monopoly, which continues today on desktops, and seeking to start on the web again with Silverblight Silverlight, just google for LOC and the deal with Microsoft which happened within the past few months.

IMO it's the same as Microsoft Windows in libraries and classrooms, once you get the people hooked with something they feel that they "need", in this case more Microsoft shitware, people perpetuate the lock-in cycle.

This is another artificially created need by Microsoft. It should be argued, at least for PC gaming, they have a monopoly on the desktop with gaming, as most people need to use DirectX properly in order for the games to work.

Sure Wine, Cedega, and other projects are making some progress and some games may work, and believe me I try every few weeks to see how it is coming along, but again Microsoft still continues its dirty deeds.

They lie about Linux and Windows interoperability, "They said it couldn't be done! Time and time again they come in and either buy out or pollute the environment with thier proprietary crap, and we read another dismal Microsoft article after article every few weeks or more.

If Microsoft is so devoted to bringing Linux and Windows together, I don't see anything on their vast labrynth of shit at Microsoft. Where is the repository of interoperability Linux and Windows software on Microsoft.

Oh, but you can still get their bullshit "Facts" on Windows and Linux, and that's about it. At least Google has a repository you can add to your Linux install for software from them.

In my opinion, don't think Moonlight "Ever danced with the devil in the pale moonlight? I ask that of all my friends" will last much longer or work well for Linux users should Silverblight Silverlight suddenly become popular through payoffs and slight of hand corporate tricks.

If you ever want to have Microsoft come clean, no, I don't believe it would ever happen unless the DOJ finally came down hard and raided their offices, took their hardware and software and forced them to release the code and all of the various undiscovered backdoors waiting to be found, it just won't happen.

IMO, Microsoft has demonstrated time and time again it will fight tooth and nail against any punishment against them. We will all be cleansed if true justice were ever to prevail, but in the "United States of Advertising", most of the people in power are paid off, with big pharma and other corporate overlords always padding the handshakes and votes.

It is a lost cause, you know it, I know it, but you'll still piss away your vote to one of the two parties who bend over for big pharma to slide in the money and the overpriced medications pop out the other end as we all struggle under the yoke of this dismal fucking world.

Vote for Wesley Snipes for President in, neither one of the big parties will get anything done, they are a part of the problem. Slaves who perpetuate this broken system will mod this down and continue their sleep.

And the only way that can happen in the instant case is to admit it. Your "best solution" of basically not carrying a laptop across a border is, well, impractical, no? And you are more than a little dishonest to suggest you have the "right to remain silent" at a border.

What's next, you have a "right" to be free of arbitrary search and seizure at an airport security checkpoint? Of course, all of this bickering is just over Brand X or Brand Y of fascism.

Why not step back from the situation? The next thing will be random domestic searches. I also expect we'll soon see border guards planting porn on computers to extort money from travelers.

Maybe if we just give Al Quaeda or whoever unbreakable encryption these idiots will see it's all pointless and we can go back to being free. An axe is a practical low tech way to bring down a network, next you'll need a federal permit to chop wood.

Did anyone really vote for these idiots? Want to start a run on a bank? Pick a prominent branch on a busy road during peak hour traffic. The banks don't have enough cash in any branch and would have to get it from other banks, meanwhile you all line up outside shouting "give us our money".

Call a news crew and radio talk show or two - Watch the rumors spread and the bank's share price drop. There'll be people lining up outside their branches everywhere in no time. Short their shares beforehand. I came to echo the suggestion that ogie made: For that matter, might that not apply to any other media that might be stored on your laptop not just music but other media and applications?

Nice idea tk, and ogie was just lucky, and they'll just give themselves immunity and do a deal with the RIAA to check if your music is legit, and get subsidized [and have their own great pirated music collections].

Next comes Microsoft getting them to check if your Windows is legit. Better carry that certificate. Don't be borrowing anyone else's computer and if IT give you a 'clean' laptop to take with you, make sure they also give you a letter saying exactly what is on it.

Finally, aren't there laws about exporting strong encryption? Better not make that file encryption too strong. Potentially stopping over in one country that prohibited exporting encryption to your next destination could see you locked up.

I see a potentially lucrative market in 'hidden' secure communications services and disguised memory devices and maybe even coders too. Yes your laptop can be searched at the border. However, in November of there was a federal court case that stated a person cannot be compelled to give up their password if the computer is encrypted.

In the same case, the government tipped its hand by saying that PGP encryption software would take years to break, if ever. So PGP is fool proof unless a password sniffer is placed on your computer.

Friends of mine in the private investigation business seriously assure me that France has the technical capability of scanning and copying laptop hard disks when the laptop goes through the x-ray machine at the security gate.

Though I regard these friends as credible they are not IT people so I question their claim. Does anyone know whether such hard disk scanning is possible? Then there is the problem of actually getting the data off of the multiple surfaces in the disk, which would be a very interesting bit of kit indead.

It would be far more likley that they would put malware onto the laptop to enable remote access and yes this is not just theoreticaly possible with laptops that are not truly shutdown. I'm amused by how many people have security plans based on accessing the Internet once they reach their destination.

Sounds like a lot of folks haven't traveled outside their home city. It might come as a surprise that the current 1 billion Internet users worldwide figure for cluster around big westernized cities.

Try getting a reliable or convenient Internet connection from the rest of the world. As technologists we often suffer from myopia. Simply put, if you have "secret" data, don't travel with it unless you absolutely need it.

If you do need it, there are plenty of good suggestions above. And with a little imagination, you too can advance the field of steganography. Definitely agree with previous comments, don't "even power on a laptop that has been taken away for inspection at the border.

A clever way of encrypting sensitive data would be to use a steganography program such as Snow. Hiding in plain sight by embedding info in an image file either in an encrypted or unencrypted form would generally be overlooked by all but the most savvy customs official.

Maybe I can avoid it. After the "DAY" - everything became worse, so I decided to leave, but I am really curious to what happened to you. Regarding the common misconception about passwords that "basically anything easy to remember is easy to guess" It is almost trivially simple to come up with passwords that are easy to remember yet nearly impossible to guess.

You could easily remember a 20, 30 or event 40 character password that way. Or may using the Nth letter of each word from a favorite quotation assuming that doesn't result in a meaningful, simple sentence or word.

There are just too many of these to list, and they would seem to result in very long passwords of pretty much random letters and numbers and one could include punctuation to make them even trickier. Why don't any of the people proposing strong passwords ever suggest these things?

I mentioned it to a manager at the local Lowe's and later found out that he now required everyone to have passwords at least 10 characters long including letters, digits and punctuation and is using my suggestion to help people choose complex passwords that they can actually remember -- instead of writing them down and secreting the written password at their station which was the original cause of the new password selection requirement.

Record a song, some home movies, etc… 2. DRM your files 2. Go through airport security 3. Sue the border agents for copyright infringement in violation of the DMCA 4. Get awesome press coverage outlining the stupidity of both the DMCA and this ruling.

I'm coming into this late, but I didn't see anyone else comment on this. Surely you care a lot? They know who they took the laptop off, they can come knocking on your door demanding the password.

I'm pretty sure they are entitled to do so here in the UK at least the US has no monopoly on invading people's privacy, alas. In praise of the 5th Amendment. The best advise is not to lie, but to decline to divulge information.

Look at this YouTube video for why: Is it, yet? I'm all for securing our borders, but it seems Homeland Security is busier validating their existence by persecuting working citizens than preventing crossings. I doubt the illegals are overconcerned about carrying their ThinkPad with them.

Surely our border guards have better things to do than screen for pr0n. I'm wondering what will happen when they ask me for my laptop and I have to report this to my company and the athorities Well, I know for a fact that the reason my company makes me encrypt my hard drive is that I have not only private data of my own, but I have private data of my company and its clients.

I'm supposed to be safegaurding that information. How do I explain handing over confidential information that could include social security numbers, names, addressess, account numbers, private network information, passwords, etc.

And I'm not talking about my own which is bad enough but of hundreds of clients my company works with? What i do is use an older Mac running OS 9. EVen if the border boys find your file s, they'll never be able to do anything with them.

Subscribe to comments on this entry. Fill in the blank: Truecrypt is free and easy to use. Even includes Bruce's own Twofish algorithm. Greetings from Germany Thomas. Do they have microSD sniffing dogs?

But again the treatment may be worse than the disease ;- "One day they will find your hidden partition or the stick in your pocket and then they take it and maybe sell it on eBay.

If the border guards want a copy of that, they can have it. You can buy such setups ready to use rather than build your own - google is your friend. Paul police department would like to speak with you So, here's what I've got: If you're willing to sacrifice a bit of your drive, I have a recommendation.

Use a USB flash drive to boot your disk for the other partition. This is a slightly longer version. We can lose a laptop without too much concern any critical data is encrypted.

A replacement laptop is easily provisioned. It will look pretty much just like the last one. I'm waiting for the Russian mafia to buy the third. Maybe Bruce can use his celebrity status to get some answers: Its just not worth the hassle.

Telling lies to the ICE is probably not the brightest thing to do. I use gnupg and vim for encrypting text files with website passwords and financial information. Yes, I travel, Yes, this works well for me.

The best type of encryption is one that nobody knows exists. At least then you can hand it out with nice smile: With thought and a little care most of these become irrelevant points. Lying may be, but you can always remain silent and play stupid.

The whole system is mired in filth. At last FedEx picked up the unneeded replacement printer. I thought I was finished with this experience. However, this afternoon I received cartridges for the replacement printer.

I contacted HP to find out what to do with them. The agent I spoke to told me that no printer I owned was enrolled in the Instant Ink program. I asked for a supervisor. He told me none was available. I asked him to check my account again or to let me hold for a supervisor.

He returned to the line telling me that my account was found. These annoying episodes have taken me several hours and have given me much aggravation. I want nothing to do with this company that up until this time had a good name with me.

I have ben experiencing extreme issues with my two new HP computers. I have switched from sprint to T mobile and now to AT T.. Can some contact me asap to resolve my problem. My motherboard was replaced by HP, via Best Buy, prior to my expiration date.

Laptop purchased on see order no. I went on a business trip for about 45 days as soon as I picked up the laptop, The laptop never worked it kept turning off every 10 to 20 minutes. Took it back to HP who stated they could not send it back to HP because it was beyond the 30 day period after repairs were made.

Can HP look at my HP at no charge to me and replace it with a new motherboard at no charge to me if the MB is the problem? Can I take it back to Best Buy and have them ship it to you for repair based on an authorization form from you.

Please let me know what you can do. Can you tell me how much does it cost to replace it with a new motherboard and to make sure the laptop is working like new again? Need your help ASAP. I am in St. Petersburg Florida with Hurricane Irma about to hit in a little over 24 hours.

Everyone I talked to refused to wave the charge to fix it. Apparently there is a complete lack of humanity at HP. When most of the country is praying for us HP still wants their money. I explained over and over again to every level supervisor I talked to how critical my situation was and I was hung up on and had to recall them back and start over and over again and again.

I made sure that they had my phone number and after 2 hours when the phone connection was again terminated no one could call me back. I want to thank HP for their kindness to me in my time of need and will remember this to everyone that I know for now and in the future.

I own and have owned several HP Laptops and printers and guess how many more I will be buying in the future. I bought a HP 15 notebook and extended warranty on About a week ago I start hearing some noise every time I would turn on my laptop.

Today the noise is a lot worse. I called HP about it on the phone for over 3 hours told me I can if I want go to Best Buy and call them case worker Sergio when I do so if I leave it with them they will pay for the service fee.

Called at least 3 times leaving a message and no calls back yet. Asked for corporate number and they told me to look it up. Found the number for corporate and spoke to Dan customer relations he say I got to wait for a box tomorrow sometime and send it to them and it will take about 7 business days for me to get my laptop back.

They expect me to wait for 7 business days at least to work on my computer and that is my job. I have to go out and purchase another one now since I have to work by home.

They have no consideration and the customer service is horrible. The tech number after calling at least 4 times I found another number since was not putting me thru tech or anything just disconnect after getting the info they requested.

At this point I still waiting and have lost my patience with them. Do not bother next time for this company. I have always bought HP for years but the customer service was nothing like this since I bought it from the store and they had a loner so I was able to use at least another laptop until I gotten mine back.

We had a problem with our PC but it said that HP would restart it, they never did. I spoke to Shawn in India and Eric in Central America both were very difficult to understand and both were definitely not customer friendly.

They kept saying if I wanted any help I would have to pay for it. Finally got disgusted and told my husband to unplug the tower and to plug it in again and sure enough it worked. It would have taken a minute for Shawn or Eric to help us, my husband and I are not technical savvy but HP is so greedy and money hungry they want to get every nickel or dime they can from their customer.

Be assured that we will definitely not ever buy a HP product again. Would they even give me any reboot tips for free? I believe they program their products to crap out soon after warranty. How can you claim your product is good when you refuse to support it after one year??

After my two negative experiences with HP products and service, and after reading the posts, my guess is that probably more than one person at HP is full on for the new robotic love dolls.

I was told by Megan in Corporate that I would receive two ink cartridges for the bad batch of ink I purchased 2 weeks ago and the first ran out after 16 prints should be well over and now the 2nd ran out after 20 prints.

They said they would give me the second ink cartridge as a favor for the hassle I had talking with 7 different people on the first day and now 6 today. HP is the worst customer service I have ever experienced, and they do not stand behind their ink cartridges blaming it on the printer.

I have a HP computer, back up computer, laptop and this small portaprinter and a laser. What a waste of time and energy. As a self employed consultant into underwater equipment, I regularly travel within North America and Europe.

Earlier this year while in Europe, visited my family in Greece and I decided to leave the lap top to my wife so I can use it as a backup unit during my visits. In July 19 the unit stopped working.

My wife phoned HP Greece and they asked her to take the unit to Plesio service center. Plesio told us that they are not authorized to service HP equipment and that Info Quest is the one. Since July 21 the unit is at Info Quest service center and the only response from them is the attached e mail.

Other than demanding an immediate response, I will contact my lawyer and find out if I can take any action against HP Greece. I purchased an OfficeJet The install instructions were very slim, the DVD useless, the support web sites, unintelligible and there is no technical support phone number to call.

I just purchased my last HP product ever. If so, did you have any luck? Your session ID for this incident is Your chat transcript will be emailed to your email address shortly after the chat is completed. Please do not refresh this chat window.

The next available chat agent will be with you shortly. I would like this one! My name is Kathryn H. I copied and paste this under your 48 hour sale, how much is ithour flash sale.

I will check it here. These are the items that are included on the Flash sale. The estimated ships date is on: Would that be okay? I already take note the PC you want to purchase and the payment method you want to use.

They typically call right away unless they are assisting other customers in which case it could be within the next 90 minutes. Please wait for their call to assist you. It will arrive shortly after we have finished our discussion.

I already noted the PC you want to buy. Thank you for choosing HP. We appreciate your business. Thank you for contacting us for assistance. I sincerely apologize for any inconvenience you may have experienced with your shopping here on our store.

As we discussed, I am working on this issues and have this escalated to our IT Team to have this issue fixed. Please give us 24 48 hours to have this fixed. If there is anything else we can assist you with, please do not hesitate to contact us at between 8 am and 8 pm Eastern Time, Monday through Friday.

Any team member would be delighted to assist you! How dum is your customer support and a manger as well. They can even find it now. All they care about is keeping people money and makeing you pay more money and i want be buying a other hp computer all the people that work at hp are so rude and i give hp a 0 for the city service that you get when you called customer service.

All they care about is keeping people money and makeing you pay more money and i want be buying a other hp computer all the people that work at hp are so rude.

HP has apparently become one sorry operation. I purchased a new Notebook in Feb which failed in 2. I followed all instructions, troubleshooting, eventually tech help who said send it back, under warranty.

Waiting now nearly a month, no updates, I have to constantly check on the service page to find status as HP does not send any timely info. Probably old enough to be your grandmother and I feel that I have been treated unfairly and that this laptop is not the quality I expected from HP.

My Pavilion dv with a Pentium 4 has much more dependability and better sound and much better quality. Initial support techs blamed the computer issues on not using Internet Explorer and other support techs wanted after about 15 minutes to sell Smart Friend.

He transferred me after trying several different things to tech person named Pradeep in the hardware team. Pradeep put request in to send me a box to send the laptop to HP service for repair.

Reinstalled audio and other drivers, a 2nd flash program and a 2nd Java plus Silverlight adjustment. Told him I would need to attend my next webinar to see if it played and then get back to him. He gave me a private email to email him Donavan.

I asked him to hold the status of my issues until I got back to him via email at that address. I would also like you to know that on I took it upon myself to contact Microsoft to verify that the issues the computer was having were not relating to the Windows Operating System.

I spent 2 grueling days with Microsoft support completing several different tests with the end result being that the Windows Operating System is functioning properly. I have HP Pavilion 15aucl laptop and it is experience kernel power issues for over 4 months now.

Repeated calls with the HP tech support has only resulted in formatting the laptop over and over again and failed repair attempts. The tech support is hopeless, cannot figure out the problem with their own system.

Highly disappointed in HP not likely to recommend at all! I have an hp envy 15 this is my second HP laptop. So many times I have lost pictures and things like that that I cant get back.

I am currently a college student that takes classes online and all of these issues are causing a lot of problems. There is always trouble starting and shutting down and when it is on an error message comes up asking me to take recovery options.

Probably HP should take the complaints as a way to improve their business customer service and product quality. I feel good to know that I am not the only person that feels treated unfairly, but I wish things will get better.

This affect all the party involved, the credit card companies, the retail stores that sell HP and the consumer. Reputation worth more than money. Now I know the reason the sales man in Staples was trying to help me to get another brand, probably it is a coincidence, probably no….

I got my HP laptop in December and the pc cracked when I closed the lid. After several attempts of negotiate, Hp blames me for their defective product and do not want to honor its manufacturer warrantee. Please review my records, I am not a liar.

I have been an HP customer for years and I do not deserve this treatment. Hp resolution was to for me to put in my credit card a dollars debit for then send me a dollars coupon toward another hp without fixing my laptop.

This is not right. My case number is I wonder how HP gets away with treating their loyal customer like this. I bought my pc from Staples and I am still paying for it. Now I need to think what to do next, but it would be nice if HP will come to a resolution.

I purchased a computer and returned it. Then I rethought things and called back. I talked to customer service. They told me something totally different from the return girl.

I could here typing on the computer…after 2 minutes of this the call was disconnected. I called back upset of course. I asked for him to listen to the tapes of the other calls. I asked to speak to a supervisor. I asked to have to supervisor pull the tapes of my previous conversations and told him this is the 3rd price I have gotten for this computer and the price keeps going up each time.

He told me a supervisor could not do that and would not help me. I am very disappointed with the customer service I have received. I have 2 HP desktops and wanted to purchase a laptop.

If I would have known all the problems I would have had…. I am very disappointed and upset. Will not be purchasing a HP again. You have lost a customer, especially after the way the last caller handled the call.

He should definitely not be in sales!!!!!!!!!!! It is an all in one Touchsmart with the bare minimums-6 gb ram, but it has served me well. I am currently working on a degree in Graphic Design and as my classes and software have become more complicated I decided to purchase a new laptop.

As I also have an HP laser jet printer and have had nothing but the best service and products, getting an HP laptop was a no brainer. I purchased the notebook with 8 gb ram and better graphics.

Imagine my surprise when I began working with the laptop. It is much slower than my old desktop and keeps giving me an error message. I was off today, Friday, and was excited to get my issue fixed.

Are you kidding me? I have had a product for four months and it has not worked as it should from the very beginning. I am outraged that HP does not take care of its products or customers. You have lost one of your best customers due to your lack of quality in your products and due to your lack of support.

I will tell you that with a career in Graphic Design I need a product that is dependable. I also know that I will need to upgrade regularly. I can tell you that I will no longer be purchasing HP products and I will also tell my friends and co-workers so that they will not consider purchasing an HP product.

I am sorry about the typo in there. I have for reference your Service Call Report S. I contacted HP on the 2nd instant and was given the name and phone number of Ms. Moumita who, I was told, could help me..

The call did not come. On the 3rd inst. Moumita again at 9: The first two attempts went in vain as the phone just kept on ringing.. To process this Discount he said he would require my Invoice Copy… I sent the Invoice copy on the 3rd instant…till date no reply….

May I have frank answers to the following… 1. I have attached photographs of the breakage.. This only came to light when I was working with the printer on November 2nd, For information and necessary action, please.

I, too have had this very same experience! They ARE dangerous scammers!!! Soon after she had problems with the charging connection on the laptop. Called and set up a case and repair number.

Sent it in in early January School will be out in late May. Tried to talk to someone in charge and they gave me the run around. Called corporate and just sent me right back to the first people I started this ideal with.

Worse costumer service I have ever encountered, and I have delta with some bad one. But this one makes those look like a cake walk. What is this all about?

I have to manually turn the computer off and on several times before it works properly. One technician asked me where I had purchased the computer, and when I told him BEST BUY, he told me that could be the problem because vendors keep their computers on shelves for years and by the time they are sold, the systems on the pc are outdated and may cause it to have problems.

So why do I continue to have the same problems??? Will never purchase another one of your products!!! I cannot type the at key unless i use the on screen keyboard. Cannot scroll the pages.

Attempting to scroll the page keeps returning to the top of the page. HPsells you a computer and then when something goes wrong and you call for tech support all they do is try to upsell to purchase additional support.

This is a joke. I ordered a laptop and wireless mouse on Dec. This is totally unacceptable coming from a very reputable company. I live in the U. I will get my full refund back for the laptop and wireless mouse.

I have only had high regards for Hewlett Packard, until now. Hewlett Packard is allowing non reputable service scammers to flag my new Windows 10 Desk Top Pavilion with warnings of over viruses have infected my computer.

There is a number flagged to call immediately to Hewlett Packard Support with a number listed. I was brushed off but I kept asking is this Hewlett Packard Support. Finally I was told it was not, but they have HP certified technicians.

I said you have false advertising on Google with the number that is listed. Dear HP, what can I do to keep these Scammers from flagging my computer of false information and what are you going to do with allowing false numbers be issued on Google and the Internet to make people think this is a bonafide Hewlett Packard Site?

The very same thing happen to me. I changed cable companies and I could not get my printer to work properly. It is still not working. Daniel was on the phone for a least 7 hours, Kit was on the phone with me for hours as well and so was Likith.

The printer did print for a while and stopped again and again. Presently, my printer is not working again, and I can not print a simple document. I requested a new printer their reply to me was I did not need another printer, because there was nothing wrong with the one I have.

However, it is not working, and they could not get it to work for a day. I begged them to speak to my cable company to resolve the problem with the printer, but they would not. Does anyone think it is right for loyal customers to go through changes like this.

Where is the customer service, and I did receive a call to day about a virus on my computer and I was asked what kind of computer I have I replied to them that I had a new computer and I would call the company to find out if I had a virus and hanged up because I knew it was a scam to get money.

I just bought a new laptop that worked fine except there was no key code to register Windows 10 which limited me to what I could use. She then did a complete hard drive restore which did not work.

Thank you for not only crashing my business computer, but know I, MYSELF, have to restore everything before I can finish my accounting for my accountant to do year end stuff. This has not been the only problem I have had with HP products and their support system in the past year and a half.

Then I try calling corporate who left me waiting for someone to answer my phone call for 45 minutes. Needless to say I hung up. I used to love HP products. Time to move on!!!!! I bought my laptop in June of this year. I was taking a test for school on it and the screen went black.

I called HP support and they were worthless. I could barley understand the techs I was talking to. HP out sources their technology support to some middle east country. I had to send it. I am a full time student and I work full time.

I should have been able to take my laptop somewhere to be fixed. I am going back to Apple. There are plenty of Apple stores I can take a laptop and have it fixed on the spot without sending it FedEx.

My boyfriend has anot HP as well. His acts on its own. Opens programs on its own and shuts them down at will without touching the laptop. The arrow moves across the screen by its self. This unit can take 30 seconds to load a page… old pc… same page… 3 sec.

HP has to be one of the lowest forms of corporate life there is, only Comcast is ahead of it. This is not the first time. There was a class action suit for a very similar situation a few years back.

This blasted behemoth thinks it can do anything it wants to damage a consumer and get away with it. Your loosing market share in several areas due to incompetent management. My name is Georgia. I am writing in regards to the HP Stream notebook that i purchased back in March of Back in late May i couldnt get it to download the updates for it.

I called talked to a young gal and she got it done. I called again and was put on hold and hung up on 3 times. When i finally got to talk to someone i had been on hold for 45 minutes. I ended up getting a flash drive for free to get it working again.

About 3 weeks ago i came home from work to have my husband tell me that the screen to the computer is broken. I right away took a look at it. There is no damage to any part of the computer except for the screen underneath the top screen.

I just called your help desk and was accused of damaging the computer. All that was done to the computer was the screen was cleaned by my husband while it was off. He turned it on to use it and found that the screen was cracked.

I was told that the screen being cracked is not covered by your warranty because it was an accidental damage. We did nothing to it except clean the screen. I must tell you that i am not happy with the service that i have gotten from your people at your customer service center.

Most of them are rude and are quick to accuse the customer of damaging the product. I take very good care of my computers. I have never had a problem with any computer as much as i have had with HP. Unless i can get some help resolving this issue i have no choice but to tell my family and friends that HP does nothing to help you out if you have a problem with their HP computer.

That the warranty is no good so they might as well leave it in the box and not use it. I hope that i will get some kind of a response to this email. I can be reached at If i dont answer please leave a message and i will get back to you as soon as i can.

Thank you for your time in this matter, Georgia Kubat. My brother purchased an HP pavilion laptop from cotsco for me. I barely got it out the box and had trouble with the system shutting down due to memory failure.

I also noticed the speaker grid was not comepletely perforated. I suppose the factory in China was only concerned with getting the item out rather than a quality product. A full diagnostic was never performed before shipping, neither was the right processors were used as far as I can ascertain.

I would like to return the laptop for an exchange or return. I was told a shippingu box will bie sent to me to return the laptop for repair. My brother specifically waited to get it on sale.

To think he wanted to buy a more advanced model makes me very relieved. I cannot see the value of this laptop for the price their asking—-even on sale for half price of the sale price!

The contact numbers you show hear for their HP corporate are no longer accurate. Of course, HP is in the tall grass again. This has got to be one of the worst companies ever…not that they always were.

Once upon a time, the exact opposite was true. Hi Mike, Thanks for letting us know. We have updated both the corporate office phone number and fax number. The new helpline number is — Thanks again!

Purchased an HP a deskptop Windows 10 system after being told it could be expanded from 8GB RAM to 64GB RAM and that there were available slots on the motherboard for expansion critical as the on board graphics would not suffice for the business application it was to be used for.

I am writing you as it has come to my attention that companies as yours, gives away laptops for certain reasons. Instead of going into a long story I will just be honest with you, and hope it will be enough.

I bought this one when I first recieved my Social Security Disb. I only recieve I am asking your company as I have an HP Deskjet printer so I thought it would make it easier if this was truly a legit possability.

I was told companies give away Laptops as forms of promotions and I swear to God I would truly be Appreciative if I could qualify. The Photo smart did not even last a year and it is beyound repair and HP send me a replacement printer HP Envy He told me that all HP printer have a one year warranty, If that is the case that HP is guarranteing their one year warranty of every printer, and he said yes.

I did ask him twicw about with agreed on. Today I called about the ink contract and mentioned to chech for my warrantry, and I found out that this guy Kiv told me that that HP are only required for a three 3 warranty included with my extended warranty.

Also to remind you your agent is hard to understand, and not fit for customer satisfaction explanation. Just received my custom hp 17t laptop and upon unpacking unit heard loose part s rattles from inside unit.

Called customer service, agent had her own agenda and would not listen to what I had to say. After over one hour she gave me an address for a service center in my area.

Hover, it was not a service center but now a gaming center. Called tech support but they could not help and said I should possibly return unit and wait for a replacement to be made. Going overseas in one week, so a wait is not feasible.

This is my seventh phone call in one week. I bought my computer at Staples six months ago, I was told that my computer should be replaced, and was told that a box would be sent to me a week ago. I never got it.

I have spent a total of 7- 10 hours trying to get resolution. I have been disconnected repeatedly. I have been told by both the IT person and the staples manager that the computer should be replaced. I can tell you now, that I will never buy another HP product again and have already told people about my experience.

I am in a management position at a major university and have eliminated HP from our vendor list. Please feel free to write to me at dralisonfreeman at gmail. Please feel free to write to me at alison. We own 4 HP laptops and are on our 3rd HP printer.

Loyal customers due to the thought that you provided a solid product and stood behind your workmanship. The left hinge is separating the casing of the keyboard portion of the computer.

Countless reports online of the same thing happening to others. You created a product with a faulty part. Your company should fix the part free of charge. You have lost a customer and any future positive reference for your products.

Thank you for the frustration and complete dissatisfaction. The unit has been disabled more than it has been operable. While HP support has attempted to be helpful by running remote diagnostics and hours of apologies for my inconvenience, there has been no resolve.

I was instructed to reinstall the OS and that was supposed to fix the issue but again, no dice. Finally, the unit was shipped back to HP for repair. This week, I received the unit back and here I am on the phone with HP.

I called in with my case number and was quickly advised that I should call the repair department. My computer repeatedly freezes in various applications and the only solution is to shut the computer down and restart it.

This ridiculous for a brand new CPU to be performing at this level. I am utterly disgusted with the amount of time that has been invested in trying to fix this CPU. Just send me a replacement unit and I will be happy!!! I have been on the phone with HP store for over an hour, been speaking with the Taliban, still waiting on my hard earn money.

I was on hold for nearly 2 hours that headquarters with Jamal, He was rude, then send me to a Leon, who seem nice, but we got nowhere. Within the past few years and in an effort to compete with other companies that produce the same products, HP has failed beyond reproach.

HP has no concern about the customer. They should utilize both companies if this is the case. Never a problem with UPS. Your story is truly unfortunate, for several important reasons. Some of the most valuable lessons I learned from IBM and they were great teachers had to do with providing outstanding service.

Their approach was that there are several good hardware and software manufacturers that customers can choose from. The single most important difference that would distinguish us from the competition was customer service.

Whatever it took, we did, and we never told a customer we could not satisfy a hardware or a software request. Companies such as HP and Dell appeal to a particular marketplace that does not think in terms of service after the sale.

Perhaps price is their overriding concern. I had purchased two HPs several years ago — one for a college-bound daughter, the other for my wife. None of them knows what they are doing. There is no logic, no thought flow, just an endless series of useless and unproductive activities.

These kinds of people would never survive working for a company like IBM. The mindset is totally different. Unfortunately, those of us who are left to depend on them must find creative, non-HP ways to get our computers repaired.

Like yourself, I will never have anything to do with HP again. Best of luck to you. After spending 2 hours of my day on the phone with foreigners, telling me that my warranty is out even though I just purchased the computer the day before, they finally decided to say that they will fix it for free.

Supposably they agreed to send me a box with a free shipping label. Today is the third day and still no box. Never bought something brand new and had so many problems with it. I will be reporting this to the BBB first thing Monday morning.

I am going threw a similar problem. Then they mailed it back to me without signature and UPS left it on my front door. I never received it. This was a company computer valuable information was in it.

HP customer service is a load of shit. I just bought a brand new laptop two weeks ago and it will not turn on. I will never buy a HP product again. We bought 40 HP scanjets and none of the buttons work with windows 7. On hp website it says it is compatible with the G, but it is not.

None of the HP techs can get any of the 40 scanners to work on a windows 7 machine. So we wanted them to replace them. They replaced 6 of them and since October of we have had this issue and HP does not seem to want to make it right and replace the others that dont work with windows 7 even though their site says it will.

That makes pretty crappy customer service!!!! I have had the same problem. I was hired as an office manager in a new company. They told me that the PC has been hacked and it corrupted the printer.

I told them that it was just connected to the internet service just a few hours ago. The company got a new printer because we needed a fax machine. Everything was working fine but a few weeks later the printer stopped printing again.

I called HP and they said the printer was corrupted and they would send me a refurbished one in place of the new one that was just purchased and in the mean time they would make this one run….

The company was having a hard time getting online with the internet server we had so we had to switch providers. I called HP and they said it was corrupted again and they could fix it for me. I disconnected the phone call and I started looking into the problem myself and I figured it out.

Very interesting scam I mean program. I have just been informed that paying into this program pays for pages used not the ink. I also found out that even though I have only used one quarter of the ink in a 12 mo.

You see I only print about 5 to 10 pages a month. Not worth paying into the program. I will be sure to inform my friends and family of this scam and I will never buy another HP product again.

I had an HP printer before this and it never worked right from day one. I was constantly on the phone with tech services. Cust service could only apologize which does me no good.

I am still stuck with this printer. My wife almost expired from a brain-stem aneurysm several months ago. That was followed by a stroke. She is bedbound and can only enjoy TV and her laptop.

No one had a clue. These have done nothing. As a neuroscientist at a medical school, I certainly will not be recommending HP to colleagues, students, acquaintances, friends, relatives or anyone else.

If they go into bankruptcy, it is due to mismanagement and no sense of sound business ethics. Had a HP laser jet that had mechanical problems in August called hp after several hours on the phone they said that it needed to be replaced and I needed to send them proof of when I brought the printer scanned and emailed the receipt two days And no contact so I called and was told so sorry but the warranty ran out 2 days prior to me callings do there was nothing they could do for me but they could sell me a new printer, no thank you.

I went to staples instead intending to buy a different brand but there happen to be a HP rep. In the store when I was looking at printers and he asked why I was looking at printers other than HP when I told him of my experience with customer support he said he was sorry and if I would reconsider HP he would try to make it up to me for the bad experience.

I did and he gave me a toner cartridge and a extended warranty for three years that was in September.

Coments:

01.02.2018 Tojakora :

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